How Techserve and its operating subdivision Prism Techserve Private Limited collect, use, retain, and protect personal information submitted through our official digital channels.
Effective: October 2026
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Aligned with India DPDP Act
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Bangalore, India HQ
Transparency & Governance
This policy outlines how Techserve (Engineering Design & Technical Services) and Prism Techserve Private Limited (Software & IT Services Operating Subdivision) collect, process, retain, and protect personal and professional information submitted through this website. We treat your information with engineering rigour and confidentiality.
If you have questions about how your data is held, processed, or removed, you may reach our designated data officer directly at sales_ptpl@techserv.in or telephone +91 99011 72403.
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Information This Website May Collect
Our digital touchpoints are designed around intentional, voluntary technical communication. Depending on your interactions, we may collect:
Direct Enquiries
Your full name, company or organization, corporate email address, optional contact number / WhatsApp handle, and project requirement details.
Service Scoping
Selected area of interest (SaaS Platforms, Custom Apps, Data Pipelines, Maintenance, Digital Publishing) and architectural timelines.
Security & Diagnostics
Standard web server access logs, IP addresses, browser user-agent, and timestamp information necessary to maintain website availability and prevent abuse.
No Covert Tracking
We do not deploy intrusive third-party cross-site trackers or sell interaction trails to external data brokers.
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Why the Information Is Used
All collected information is used strictly to conduct legitimate technical business operations, including:
Responding to Enquiries: Facilitating direct, substantive responses from our Bangalore software leads and solution architects.
Scoping & Proposal Formulation: Preparing technical feasibility evaluations, architecture schematics, and accurate service proposals.
Operational Security: Protecting our servers and web applications from automated scrapers, denial-of-service attempts, and spam.
Statutory Compliance: Fulfilling accounting, commercial contracting, and legal obligations under applicable Indian corporate laws.
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Lawful Use and Consent
In compliance with India’s Digital Personal Data Protection (DPDP) Act and standard data governance frameworks, your submission of details via our contact channels represents voluntary consent for Techserve to process that information for the purpose of communicating regarding your software or engineering requirement.
Revocable Consent: You have the unconditional right to withdraw consent for future communications at any time by emailing us at sales_ptpl@techserv.in.
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Retention and Sharing
We retain contact and engagement data only as long as necessary to fulfill the operational purpose for which it was gathered, conduct ongoing project support, or comply with commercial record-keeping regulations.
Zero Sale Policy
Techserve and Prism Techserve Private Limited never sell, lease, or trade personal or client information. Information is shared only with trusted technical infrastructure providers (such as hosting and mail gateways) that operate under strict non-disclosure and security compliance agreements.
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Your Rights and Choices
As a visitor or client, you maintain the following rights regarding personal information stored in our operational records:
Right to Access & Summary
Request verification and a summary of any personal information we maintain concerning your organization.
Right to Correction
Request updates or rectifications to inaccurate contact records, designation details, or addresses.
Right to Erasure
Request the deletion of your enquiry data when no ongoing contract or statutory compliance requirement exists.
We apply administrative, technical, and physical safeguards designed to protect personal and project data against accidental loss, unauthorized access, alteration, or disclosure. These include secure socket layer (HTTPS/TLS) data transmission, credential segregation, and managed server environments.
Any material updates to this policy will be posted on this page with an updated effective revision date. Continued engagement with our digital services following updates represents acknowledgement of the revised terms.
Direct inquiries regarding data retention, consent revocation, or DPDP compliance to our grievance officer.
Start a Useful Conversation
Bring the requirement. We will frame the responsible next step.
Share the product, pipeline, or operating constraint you are working through. Our engineering leads will respond with substantive technical clarity—never a generic sales deck.
